Servicing, repairs & ongoing support
Here when
you need us.
Your lift is part of everyday life. For routine servicing, help with a fault or questions about warranty cover, speak to our local team and we’ll discuss the next step.
Have the lift make, model and property postcode ready if possible.
Family-run, with two generationsA personal approach
Kent, London & Home CountiesBased in Meopham
Installation & ongoing supportAdvice, fitting and aftercare
Choose the support you need
Keeping your next step clear.
Routine care
Servicing & maintenance
Arrange a service and discuss the maintenance appropriate for your equipment.
Tell us the make and model
Let us know when it was last serviced
Ask about ongoing maintenance
When something changes
Repairs & faults
If your equipment develops a problem, contact us with the details so we can discuss the appropriate response.
Describe what has happened
Note any displayed fault code
Tell us how the fault affects access
Understand your cover
Warranty & aftercare
We can explain the warranty or cover that applies to your lift and discuss available ongoing support.
Check your quotation or paperwork
Ask what is included in your cover
Discuss options for continued support
When you contact us
Three things that help us help you.
Step 1
Your equipment
The make, model and address help us identify the lift and locate any existing records.
Step 2
What has changed
Describe the problem and note any displayed message or fault code.
Step 3
What happens next
We discuss the next step, any applicable charges and the available appointment arrangements.
Support beyond the first visit
Advice you can
come back to.
Our team supports customers with stairlifts, home lifts, platform lifts and hoists. Tell us what equipment you have and we can discuss the service or repair enquiry.
Warranty periods, included visits and any extended cover are set out in the relevant quotation or service agreement. We can help you understand the terms for your equipment.
How do I book a service?
Call our team or email your details, the equipment make and model, and the installation address. We’ll discuss availability and the service arrangements.
What should I do if my lift has a fault?
Contact us and describe what has happened. Have any displayed fault code and your equipment details ready so we can discuss the next step.
What warranty is included?
The period and terms depend on the equipment and your agreement. Your quotation or warranty paperwork sets out the cover; contact us if you would like us to explain it.
Can I ask about a lift you did not install?
Yes. Send us its make, model, approximate age and location. We can assess whether we can provide support and discuss the available options.
Let’s talk about what you need
Let’s get your enquiry to the right team.
Call for support or send us the equipment details and we’ll discuss what you need.